Question 1

What materials are your pieces made of?

Accepted Answer

Our pieces are crafted using 14K solid gold, sterling silver, and carefully selected natural gemstones. Each product page includes detailed information about the materials used.

Question 2

How can I find my ring size?

Accepted Answer

You can visit our Ring Size Guide for an easy step-by-step method to measure your size at home. Still unsure? Feel free to reach out to us — we’re here to help.

Question 3

When will my order be shipped?

Accepted Answer

Each piece is made to order and carefully prepared within 3–5 business days. You’ll receive a confirmation email with a tracking number once your order has been shipped.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Delivery times vary by destination. Any customs duties or import taxes are the responsibility of the recipient.

Question 5

Can I return or exchange my item?

Accepted Answer

You may request a return or exchange within 14 days of delivery. Items must be unused and in their original condition. Please note that custom and personalized items, as well as earrings, are non-returnable for hygiene reasons.

Question 6

Do you offer bespoke designs?

Accepted Answer

Yes. We offer custom design services for those seeking something truly personal. Share your vision with us via mervlystudio@gmail.com and let’s create something meaningful together.

Question 7

How should I care for my jewelry?

Accepted Answer

We recommend storing your jewelry in its original box, avoiding direct contact with chemicals or perfumes, and gently polishing with a soft cloth to maintain its shine.

Question 8

Can I cancel my order?

Accepted Answer

Orders may be cancelled before production begins. For personalized items, cancellations may not be possible once work has started. Please contact us as soon as possible for assistance.

Question 9

How do I contact Mervly Jewelry Studio?

Accepted Answer

For any inquiries, collaborations, or support, please email us at mervlystudio@gmail.com. We respond during business hours, typically within 24 hours.

FAQ